Mews

Business overview

Mews provides an operating system for hotels that offers an end-to-end solution including pricing, bookings, payments, housekeeping, staffing, and event management. By handling all the operational complexity, Mews helps hotels to increase their profitability, operate smarter and scale without friction.

Mews generates revenue through recurring software subscription fees and by charging a fee on payments processed through its platform. Hotels can also purchase additional features, such as advanced analytics tools and integrations with third-party systems, which provide further revenue streams.

Kinnevik's view

We believe Mews is a strong example of a successful vertical software business, and we have continued to increase our ownership as the company has consistently delivered on its strategy. Its mission-critical role as the operating system for hotels creates a strong moat, resulting in very low churn.

Mews continues to invest in accelerating agentic AI that can understand hotel context, reason across systems, and take action across revenue, operations, and guest experience. It is enabling the company to move from a system of record to a system of action that can turn static hotel data into actionable insights.

Mews is intentionally expanding across three axes simultaneously, adding new geographies, moving upmarket and serving larger hotel chains, and continuing to layer new products onto the core platform. We believe that the above, paired with a large global market, positions Mews well to continue strengthening its position as the leading operating system for hospitality.

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